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Who we are

Brixmont Ltd (“Brixmont”, “we”, “us”) is registered in England and Wales under company number 16289379.

Registered office: 64 Rookesley Road, Orpington, BR5 4HJ
Email: info@brixmont.co.uk
Telephone: 020 3051 8352

1. Application of these terms

These terms apply to services supplied by Brixmont unless different terms are agreed in writing.

The accepted estimate or quotation, agreed scope of work, these terms and any subsequently approved variations form the agreement between Brixmont and the client.

Where documents conflict, the most recently agreed written scope or variation takes priority.

1. Services

Brixmont provides property maintenance, repairs, minor refurbishments, decorating, non-gas plumbing, basic joinery, non-notifiable electrical work, post-leak remedial work and related property services.

Services may include landlord and letting-agent maintenance, pre-let preparation, post-tenancy repairs, void-property works and pre-sale property preparation.

Brixmont does not directly undertake gas work, boiler servicing, electrical certification, notifiable electrical work, structural design or structural alterations.

Regulated or specialist work may be arranged through appropriately qualified contractors where agreed.

1. Estimates, quotations and scope

Estimates are based on the information, photographs and access available at the time and may change if the condition or scope differs from what was reasonably apparent.

Quotations are valid for 30 days unless stated otherwise.

Only work specifically included in the accepted scope is included in the price. Additional work, materials or changes require the client’s approval before proceeding, wherever reasonably practicable.

Approval may be provided by email, text message, WhatsApp, Jobber or another written method.

Commercial clients may agree a written pre-authorisation limit allowing specified repairs to proceed without further approval up to that amount.

1. Bookings and arrival

Appointments are normally offered within an AM or PM arrival window. A 30-minute notification is provided before arrival where reasonably possible.

Arrival windows and estimated completion dates are not guaranteed and may be affected by traffic, previous appointments, material availability, drying times, hidden defects or circumstances outside Brixmont’s reasonable control.

1. Access

The client must provide safe and reasonable access to the property and working area at the agreed time.

An adult aged 18 or over must be present unless access through a keysafe, concierge, agent or another method has been agreed in writing.

Where access is unavailable, unsafe or materially delayed, Brixmont may charge a £60 failed-access fee and any unavoidable costs incurred.

The client must ensure that parking arrangements, permits, building access instructions and relevant contact details are provided before attendance.

1. Client responsibilities

The client must provide accurate information about the property, the required work and any known defects or hazards.

The client must disclose any known asbestos, damaged electrical installations, gas concerns, water leaks, structural movement, hazardous materials or other safety risks.

Unless agreed otherwise, the client is responsible for:

• obtaining landlord, freeholder, planning or building-control consent;
• providing water, electricity and reasonable welfare access;
• clearing fragile, valuable or obstructive belongings from the work area; and
• protecting or removing items that cannot reasonably be worked around.

Brixmont is not responsible for damage caused by undisclosed hazards, unsafe conditions or inaccurate information supplied by the client.

1. Hidden and pre-existing conditions

Brixmont’s assessment is normally visual and non-invasive unless an investigative service is specifically agreed.

Work may reveal concealed pipework, cables, damp, rot, mould, asbestos, defective substrates, previous poor workmanship or other hidden conditions.

Such conditions are not included unless expressly stated in the accepted scope. Brixmont may pause work and provide a revised price or recommendation before continuing.

Brixmont is not responsible for pre-existing defects or failures unrelated to its workmanship.

1. Pricing

A minimum charge of £95 applies unless a different price is confirmed in writing.

Prices may include labour, attendance, materials, sourcing, transport, equipment, administration and disposal as stated in the quotation or invoice.

Parking, permits, congestion charges, specialist access, waste disposal and other property-specific costs may be charged where applicable.

1. Deposits and payment

Brixmont may request a deposit or advance payment for larger works, reserved dates, special-order materials or significant material purchases.

Unless agreed otherwise, payment from private clients is due immediately upon completion.

Approved commercial or managed accounts are payable within the period shown on the quotation or invoice.

Brixmont may suspend work, withhold further attendance or recover supplied items where legally permitted if an invoice or required deposit remains unpaid.

The client must raise any invoice query promptly. An invoice query does not remove the obligation to pay any undisputed amount by its due date.

1. Late payment

For consumer clients, Brixmont may recover overdue sums, court fees, interest and reasonable recovery costs where permitted by law.

For business-to-business transactions, Brixmont reserves the right to claim statutory interest, fixed compensation and reasonable recovery costs under the Late Payment of Commercial Debts legislation.

1. Materials and supplied items

Unless agreed otherwise, materials required for the work will be supplied by Brixmont.

Materials remain the property of Brixmont until all amounts due for them have been paid, where legally permitted.

Material appearance, colour, texture or finish may vary between batches. Exact matching with existing paint, sealant, timber, flooring, tiles, grout, fittings or aged materials cannot be guaranteed.

Unused materials purchased specifically for the client may remain chargeable where they cannot reasonably be returned or reused.

1. Client-supplied materials

Brixmont may agree to install client-supplied materials but does not accept responsibility for their quality, suitability, compatibility, completeness or manufacturer defects.

Additional labour caused by missing, incorrect or defective client-supplied items may be charged separately.

Brixmont’s workmanship warranty applies only to the installation work and does not cover failure caused by the supplied product.

1. Cancellations and rescheduling

At least 24 hours’ notice is required to cancel, postpone or materially reschedule an appointment.

Less than 24 hours’ notice may result in a £60 cancellation charge, together with any non-refundable materials, special orders or other unavoidable costs already incurred.

Brixmont may waive or reduce a cancellation charge at its discretion.

This section does not remove any statutory cancellation rights available to consumers.

1. Consumer cancellation rights

Where a consumer enters into a distance or off-premises contract, the consumer may have the right to cancel within 14 days without giving a reason.

Where the consumer expressly asks Brixmont to begin work during the cancellation period, the consumer must pay for work performed and materials supplied up to the point of cancellation.

Where the service has been fully completed during the cancellation period following the consumer’s express request and acknowledgement, the right to cancel may be lost.

Different rules may apply to urgent repair or maintenance work specifically requested by the consumer.

Any statutory cancellation information provided with the quotation or booking forms part of these terms.

1. Variations and urgent action

Where additional work becomes necessary, Brixmont will seek approval before proceeding wherever reasonably practicable.

Where immediate action is reasonably required to prevent injury, make the property safe or limit further damage, Brixmont may undertake proportionate temporary measures where the client cannot promptly be contacted.

Any additional permanent work will require approval.

1. Subcontractors and specialists

Brixmont may use suitably experienced and insured subcontractors or specialist providers.

Depending on the arrangement, the specialist may contract and invoice through Brixmont or directly with the client. This will be confirmed where relevant.

Certificates or specialist reports are issued by the qualified provider responsible for that work.

1. Photographs and records

Brixmont may take photographs or videos where reasonably necessary to prepare quotations, document existing conditions, record progress or completion, support reports or invoices, or deal with warranty matters or disputes.

Photographs will be handled in accordance with Brixmont’s privacy policy.

Photographs that identify the client, occupants or property will not be used for marketing without appropriate permission. Non-identifying photographs may be used where lawful and reasonable.

1. Completion and snagging

Work is considered complete when the agreed scope has been substantially completed and the area is available for the client’s inspection.

Any visible snagging items must be reported in writing within three calendar days of completion, with photographs where relevant.

Brixmont must be given a reasonable opportunity to inspect and remedy any valid workmanship issue before another contractor is instructed.

The three-day reporting period does not remove the client’s statutory rights or prevent the reporting of a genuine defect that was not reasonably apparent during that period.

1. Workmanship warranty

Brixmont provides a 12-month workmanship warranty on labour directly performed by Brixmont, beginning on the completion date.

Manufacturer warranties apply to supplied products and materials where available.

The workmanship warranty does not cover:

• normal wear and tear;
• accidental damage, misuse, neglect or lack of maintenance;
• movement, settlement, vibration, condensation, damp or water ingress;
• failure of an underlying surface, structure or existing installation;
• defects in client-supplied materials;
• colour or finish variations;
• work altered, damaged or repaired by another person; or
• faults unrelated to Brixmont’s workmanship.

Nothing in this section affects statutory rights.

1. Making good and decoration

Making good, filling, plastering, decorating or refinishing is included only where specifically stated in the accepted scope.

Repairs may remain visible due to differences in age, texture, colour, lighting, previous coatings or surrounding materials.

Drying and curing times are approximate and may vary with temperature, ventilation, humidity, substrate condition and product requirements.

1. Waste and removed items

Waste removal is included only where stated in the quotation.

Unless agreed otherwise, removed fixtures, fittings and materials may be treated as waste and disposed of once removed.

The client must tell Brixmont before work begins if any removed item is to be retained.

Hazardous, specialist or excessive waste may require separate arrangements and charges.

1. Suspension and safety

Brixmont may stop or suspend work where:

• conditions are unsafe;
• hazardous or concealed materials are discovered;
• required access, utilities or approvals are unavailable;
• the client requests work outside the agreed or lawful scope;
• payment due has not been made; or
• continuing would risk damage, injury or regulatory breach.

The client remains responsible for work completed and reasonable costs incurred up to suspension.

1. Liability

Brixmont is responsible for foreseeable loss or damage directly caused by its failure to exercise reasonable care and skill.

Brixmont is not responsible for:

• pre-existing defects;
• hidden conditions that could not reasonably have been identified;
• loss caused by inaccurate or incomplete client information;
• indirect or consequential business loss;
• loss of profit, rent, revenue or opportunity; or
• delays or failure caused by circumstances outside Brixmont’s reasonable control.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Brixmont holds £10 million public liability insurance. Evidence is available on request.

1. Events outside our control

Brixmont is not responsible for delay or failure caused by events outside its reasonable control, including severe weather, traffic disruption, illness, accidents, utility failure, supplier delay, material shortage, property-access restrictions or actions of third parties.

Brixmont will take reasonable steps to minimise disruption and rearrange the work where practicable.

1. Complaints

Complaints should be sent to info@brixmont.co.uk with “Complaint” in the subject line.

The client should provide the property address, job details, photographs where relevant and a clear description of the concern.

Brixmont will acknowledge and investigate complaints promptly and must be given a reasonable opportunity to inspect and, where appropriate, remedy the issue.

If a dispute cannot be resolved directly, either party may pursue any available mediation, alternative dispute resolution or court process.

1. Privacy

Personal information is processed in accordance with Brixmont’s privacy policy and applicable data-protection law.

Information may be shared with employees, subcontractors, professional advisers, payment providers or specialist contractors where reasonably necessary to provide the service, administer the account or comply with legal obligations.

1. Third-party rights

A person who is not a party to the agreement has no right to enforce these terms, except where the law provides otherwise.

1. Severability

If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

1. Changes to these terms

Brixmont may update these terms from time to time.

The version effective on the date the booking is accepted applies to that booking unless a change is agreed in writing.

1. Governing law and jurisdiction

These terms are governed by the laws of England and Wales.

Consumers retain any mandatory rights to bring proceedings in another court where applicable. Subject to those rights, the courts of England and Wales have jurisdiction.

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Last updated: 21 July 2026