1) Who we are

Brixmont Ltd (“Brixmont”, “we”, “us”). Registered in England & Wales [Company No. 16289379]. Contact: info@brixmont.co.uk • 020 3051 8352. Registered office: 64 Rookesley Road, Orpington, BR5 4HJ.

 

2) Scope of services

Maintenance, minor refurbs, basic plumbing/joinery, and non-notifiable electrical works. No gas work, no electrical certification, no structural design. Where needed, Gas Safe/EICR/structural works are arranged via approved specialists; certificates are issued by those providers.

 

3) Booking, access & arrival windows

 

• Arrival windows: AM 08:00–12:00 or PM 12:00–16:00 with ~30-minute heads-up.

• Access: An adult (18+) must be present or a keysafe/concierge must be agreed in writing.

• No-access fee: £60.

 

 

4) Pricing & payment

 

• Minimum/diagnostic visit: £95 (attendance + first task/diagnosis).

• Fixed-first pricing: We price common jobs from a fixed menu.

• Overage: £45 per additional 30 minutes only if scope changes or extras are approved in writing.

• Materials: cost +15–25% (cap 10% on items >£250).

• Waste: £15/sack. Parking at cost. (No ULEZ charge.)

• Out-of-hours uplift: +50% after 18:00; ×2 23:00–08:00; Sat +25%; Sun day +50%; Sun eve/night ×2.

• Payment terms: Private clients on completion (card/bank transfer). Managed accounts (agents/blocks) by invoice; default 7 days (max 31 days subject to approval). We reserve the right to request a deposit for special-order materials/large scopes.

 

 

5) Estimates, variations & pre-approval caps

 

• We accept pre-approval caps (£200/£300/£400).

• Any variations or extras will be quoted and require written approval (SMS/WhatsApp/email is fine).

 

 

6) Materials, parts & warranties

 

• We may supply parts; unused stock remains our property.

• Workmanship warranty: 12 months on labour we directly perform. Manufacturer warranties apply to parts. Client-supplied parts are fitted at your risk (no parts warranty; labour warranty applies only to workmanship).

 

 

7) Cancellations & rescheduling

 

• Please give 24 hours’ notice to reschedule.

• No-access or late same-day cancellations may incur the £60 no-access fee.

• Consumer distance-selling rights: see Right to Cancel (Section 11).

 

 

8) Parking, permits & building control

 

• Parking charges are re-billed at cost.

• Where building control/permits/landlord consents are needed, you are responsible unless we agree in writing to handle them (fees chargeable).

 

 

9) Subcontractors & specialist works

We may use vetted, insured subcontractors/specialists. We remain your single point of contact; you receive one photo report + one invoice.

 

10) Photos & reporting

We take onsite photos/videos to document issues and outcomes and include them on your report/invoice.

 

11) Right to cancel (consumers)

If you book as a consumer remotely (phone/online), you may have 14 days to cancel under the Consumer Contracts Regulations 2013.

 

• If you ask us to start within 14 days, you agree we may charge for work done/materials ordered up to cancellation.

• Emergency/urgent repairs requested to start within 14 days may waive the cooling-off right to the extent permitted by law.

 

 

12) Liability

We’re responsible for foreseeable loss/damage caused by our negligence. We’re not liable for indirect/ consequential loss, loss of profit, or delays outside our control. Our total liability is limited to the price paid for the affected work, except where the law doesn’t allow limits. We carry appropriate insurance (public liability currently £5,000,000; evidence available on request).

 

13) Complaints & disputes

Please email info@brixmont.co.uk (subject: Complaint) and we’ll respond promptly. If unresolved, you may seek ADR or the courts of England & Wales.

 

14) Changes to these terms

We may update these terms; the latest version is always on our website. Terms effective on the date of booking apply unless we agree otherwise in writing.

 

15) Governing law

These terms are governed by the laws of England & Wales.

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Last Updated: 05/09/2025